CONTACT CENTER 101: UNDERSTANDING THE BASICS
January 12, 2024 | Categories: Mitel, Norcom Solutions, Customer Experience, Contact Center The contact center world is filled with...
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Insights
San Diego Padres Team Up with Mitel in Their Quest to Win It All
On April 4, 2016, MLB baseball opening day, Mitel announced that the San Diego Padres selected Mitel to power their communications. After...
Cloud Contact Center Security
Introduction Customers communicate with organizations in a variety of forms—from phone conversations to email, web chat and social media....
The Low Cost of Standing Out from the Crowd with Customer Service
I have spent countless hours in meeting rooms surrounded by brilliant people who are all trying to identify ways to stand out from the...
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